WACA ResIP Togo has launched a toll-free hotline (84 04) as part of its grievance redress mechanism, giving communities a direct channel to raise concerns, submit complaints, and request information about project activities. The initiative aims to foster better understanding and stronger ownership of the project.

The hotline is available free of charge at all times, regardless of call duration. Two secretaries ensure constant availability to answer calls, supported by a network technician who can intervene when needed.

This system complements the 120 grievance management committees already active across the intervention area. These committees play a vital role in serving as a bridge between communities and the Project Implementation Unit (PIU), ensuring that concerns are quickly addressed and misinformation is avoided.

The results so far are promising: of the 124 complaints registered, 115 have already been resolved, while nine are currently being processed. This high resolution rate highlights WACA’s commitment to supporting communities and ensuring their active and secure participation at every stage of project implementation.

Through this hotline, WACA reaffirms its dedication to participatory governance—where every voice matters and beneficiaries remain at the heart of efforts to strengthen coastal resilience in Togo.